Released on = May 30, 2007, 11:02 am

Press Release Author = eGain Communications Corp.

Industry = Software

Press Release Summary = eGain receives #1 rating in "strategy" and top scores in
"customer service" product capabilities, "architecture and platform," "product
strategy," "corporate strategy," and "customer base" in report on customer service
management

Press Release Body = MOUNTAIN VIEW, CALIFORNIA - May 30, 2007: eGain Communications
Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment, announced today the
company was named a leader in The Forrester Wave: Customer Service Management
Software, Q2 2007 for Interaction-Centric CSM Software. The company received the
highest score in the category of "strategy," as well as in the sub-categories of
"customer service" product capabilities, "architecture and platform," "product
strategy," "corporate strategy," and "customer base" in interaction-centric customer
service management software.

A graphical representation of vendor ratings and the report can be found at:
http://www.egain.com/best_practices/research_forrester_wave_2007q2.asp

eGain was among the select companies that Forrester invited to participate in this
report that evaluates customer service management vendors across 180 criteria. On a
scale of 0-5, eGain received the highest score of 4.29 in "strategy," versus the
lowest score of 2.83 and the second highest score of 4.12 in this category. eGain
also received the highest scores in "customer service" product capabilities (4.18),
architecture and platform (4.13), product strategy (4.5), and corporate strategy
(4.35). In addition, the company received a near-top score of 4.13 in the "current
offering" category, versus the top score of 4.15 and the lowest score of 3.28.

"eGain provides a complete suite of customer service and contact center software
that sits on top of a common architecture and infrastructure. In addition to
maintaining a strong customer service platform, co-innovation with customers-along
with an extensive partnering network-has allowed eGain to develop and deliver
best-of-breed customer interaction tools," wrote Chip Gliedman, VP and Research
Director at Forrester in The Forrester Wave Vendor Summary, Q2 2007, titled "eGain
Leads in Interaction-Centric Customer Service Management Software."

\"We are pleased to have been selected by Forrester as a leader in
interaction-centric customer service management space,\" said Ashu Roy, CEO of eGain.
\"We are proud of our top ratings in critical areas such as "strategy" and "customer
service" product capabilities, and will continue our track record in product
delivery and ongoing innovation with customers and partners."

Among benefits of eGain ServiceT software suite are the following:

. Foster self-service adoption through multi-modal web self-service
. Improve contact center agent productivity
. Ensure compliance and security in customer interactions
. Enhance customer experience and retention
. Reduce escalations, field visits, and service costs
. Increase revenue through upsell and cross-sell at the point of service

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite and the first solution to support short message service (SMS) customer service
interactions, as well as next-generation web self-service, chat, co-browsing, email,
fax, postal mail, notification management, call tracking and resolution, knowledge
management, and service fulfillment.

eGain Service is built on eGain CIHT Platform, the industry\'s most flexible and
integrated customer interaction hub platform. Based on a 100% J2EE architecture, it
includes out-of-the-box integration with leading business applications, content
management systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

eGain OnDemandT, the industry\'s first-ever on-demand eService software, is a proven,
robust and scalable SaaS solution that has been used by companies of all sizes to
rapidly build customer interactions hubs over the last nine years. Additional
information on eGain OnDemand can be found at:
http://www.egain.com/products/on_demand.asp


About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For over a decade, the world\'s
largest companies have relied on eGain to transform their traditional call centers,
help desks, and web customer service operations into multichannel customer
interaction hubs. These hubs enable dramatically improved customer experience,
unified multichannel customer service, end-to-end service process efficiencies, and
enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries. To find out more about eGain, visit www.eGain.com or call the company\'s
offices: London: +44 (0) 1753 464646; Dublin: +353 1 8472290; United States: +1 800
821 4358.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.


eGain media contact:
Jamie Abayan
Phone: 650-230-7532
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
650-230-7532
650-230-7600
eGain Communications Corp.
345 E. Middlefield Rd
Mountain View, CA 94043